FAQs

We provide strategic technology consulting services and are focused on delivering technology solutions for our clients. We entrench ourselves with our clients to become an extension of their team. Specializing in the technology space, we operate as the industry insider, providing advisory services and custom engagements  and managed services.

Well, yes. We are an agent. However, we offer so much more than the label implies. Our clients view us as an extension of their team and a trusted advisor. As a product-agnostic consultant, we truly listen to our clients and help them take maximum advantage of strategic technology solutions that fit their organizational needs. Our work continues throughout the implementation and lifecycle management of those solutions. From developing project plans to negotiating contracts to managing individual solutions, we are devoted to elevating your overall technology experience.

The Avista team is comprised of industry insiders. On average, each individual team member boasts 25 years of experience within the technology industry.

Our leadership team excels in building and managing an exceptional team as well as cultivating a culture of excellence.

Our sales team is on the forefront of the evolution of technology. If there is something coming, they will know about it and will make sure you know about it, too.

Our technology engineers and consultants are experts in designing the optimal solution for your unique organization.

Our service delivery team is known for their attention to detail.

As a whole, we are analytical, diligent, and determined. We work well in a team environment where we can collaborate with you to achieve organizational goals. Our greatest strength is account management delivered with quick and efficient follow up on all of our clients’ technical questions and concerns.

Initially, your job will be to talk while Avista listens carefully to your needs. You will need to articulate what your technology and business goals are over the next five years. (Depending on your industry, it might be helpful for us to know your goals further down the road as well.) You will need to explain what obstacles stand in your path to reaching these goals as well as your current pain points. We work collaboratively, so you will need to be prepared to commit enough time on the front end to give us the information we need to effectively do the work of building a strategic plan tailored to your organization. Eventually, your role will only require periodic check-ins while we manage your accounts and proactively bring new opportunities to your attention.

Avista will listen to you. You are the expert on your business, and you are the expert on your pain points. We are simply the experts in strategic technology solutions, guiding you as we handle the process from discovery to cleanup and beyond. Once we understand your needs, we will design a technology strategy that is unique to your organization. Avista delivers project updates on a regular basis throughout every project we manage. Navigator managed services clients receive regular invoice audits and reports that are customized to serve their unique needs. Vantage advisory services clients receive custom-built engagements designed by our industry experts to suit specific requirements.

If you have a line item for technology spend: You need Avista.

If you are managing more than one vendor to meet your technology needs: You need Avista.

If you do not know what you are being billed for: You need Avista.

If you have read this far, it is worth your time to contact us and see what we can do for you.

Two of the most important questions we will need answered as we start, are:

• What are your goals for the next five years?
• What are your technology challenges and pain points?

Every client we work with has unique needs. The obstacles our clients encounter are also often specific to their organization. However, there are some timelines we can anticipate.

Phase 1 – Identify (information gathering) – 60 days

Phase 2 – Implement (analysis and planning) – 90 days

Phase 3 – Manage – ongoing

Avista is realistic about setting expectations. It will take a significant time commitment on the part of your organization’s team to gather the information and establish the relationship we need to create a strategy for you and implement and manage your technology needs.

The cost of engaging with Avista depends entirely on your needs and the strategy we develop. Contact us. We would be thrilled to meet with you and talk about the details.

Avista’s product is our team and our process. Our team is exceptional; our process is proven.