Our Approach

You know your company. We know our business. Together we can work as one team to develop a collaborative strategy that addresses your pain points, matches the goals of your organization, and capitalizes on the best opportunities for you. Acting as your advocate in negotiations, we are able to ensure you get the best pricing and contract terms. When there are changes in your organization or industry that affect your technology needs, or when you are having an issue with a product or service, we are responsive and do not rest until a resolution is reached. We are invested in providing you the exact right solution without product bias from design to implementation and beyond.

In your project manager, you have a single point of contact who attends to all of the details. Whether you are transitioning service providers or conducting a full audit of your vendors and services, your single point of contact will manage every project, pulling in additional Avista expertise as necessary. You will also receive insight at every milestone with reports we share through ViewPoint , our proprietary cloud-based management system.

Avista’s clients have constant access to the breadth and depth of our cumulative technology expertise. From the moment you engage with us, our team is on hand to lend everything we know to collaborations designed to magnify the strategic advantage technology can give your organization. If you have a series of short-term goals, we can help you meet them. If you are looking for long-term transformation, we will be with you at every step. Avista knows how to help you weather whatever lies ahead for your organization.

Technology transformation and management involves a seemingly infinite number of moving parts, but Avista’s service delivery team is fully invested in each step and focused on every detail, so nothing slips through the cracks. At project kick-off, we establish an execution process and maintain that process with regular check-ins throughout the project. Each milestone is deliberate and executed with transparency. Reports we delivered through ViewPoint ensure you have an up-to-date understanding of your inventory, contracts, assets, and invoicing, eliminating the need to track down and wade through multiple spreadsheets.

The Avista process ensures nothing is overlooked as we track and manage everything from the implementation of new services to the final disconnect of existing services and confirmation of cease billing. Because we monitor every disconnect to completion, you can be absolutely sure that all old services are shut down and that you only pay for the services you use.

With Avista, you are never left alone in a storm. From the first meeting, our team becomes an extension of yours, collaborating with you to understand what you need and even uncovering solutions you did not know were possible. We work tirelessly to proactively support your initiatives throughout the complete lifecycle of your account, so you can focus on the bigger picture.